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Frequently Asked Questions

01

How do I place an order?

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To place an order, you may call our toll free line at (888) 960-1662, fax your order in to (626) 960-2362, or email us at atocclothing@aol.com.

02

What is your minimum for initial orders and re-orders?
 



The minimum for initial orders is $500 of assorted merchandise and $300 for re-orders.

03

What is your return policy?

 

Please click HERE to view our return policy.

04

How long does it take for my order to ship from the time I place the order?

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Orders are shipped within 2 business days of receiving the order. However, we do experience a backlog immediately after the WWD Magic show, during which orders are processed on a first come, first serve basis

05

What methods of payment do you accept?

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We accept all major credit cards and C.O.D. Money Order/Cashier's Check

06

How is the merchandise shipped?

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We ship our merchandise through UPS.

07

Does your company drop-ship?

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We ship our merchandise through UPS.

08

What are the care instructions for your garments?

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SLINKY/ACETATE
Slinky/Acetate fabrics are all easy care, wrinkle free fabrics. Simply hand wash or machine wash on gentle cycle with cold water and hang dry. Do NOT bleach or wash after a laundry cycle that has previously used bleach. To preserve the vibrancy of its color, do NOT machine dry. To avoid discoloration, please use spray anti-persperant. Do NOT use roll-on.

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30% SILK/70% VELVET
1. All silk velvet WITH FRINGE: For best results, dry clean only.
2. All silk velvet WITHOUT FRINGE : machine wash cold on gentle cycle and hang dry

09

Do you offer any alteration services or accept custom orders?

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We do not offer any alteration services. However, we do accept custom orders with a minimum of 100 pieces per style.

10

Is your merchandise pre-packaged?

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No, our merchandise is NOT pre-package. You can assort your own selection of sizes, styles and colors.

11

Is your company factored?

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No, currently our company is not factored.

12

What sizes do you carry and how do they run?

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XS/S  4-8
S/M  8-12
L/XL  14-18
2X/3X  20-24

13

How do I contact Customer Service?

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For Customer Service you can reach us at (626) 960-1662 or TOLL FREE at (888) 960-1662

© 2023 Lil Collection Co. No animals were harmed in the making of this site.

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